Open Disclosure Policy
We believe in open communication and transparency in all our interactions.
Ensuring Transparency and Accountability in Care
Open disclosure aligns with the values and service ethos which underpin the Mayflower philosophy and is a requirement of the Aged Care Quality Standards.
.webp)
Transparency is Key
Open disclosure is our conversation with you when an adverse event occurs or could have occurred. It's an ongoing dialogue, not about legalities or assigning blame, and doesn't impact your rights.
We learn of incidents throug
Feedback from you, your family, or representatives
Staff reports via our complaints process
Our internal quality reviews
The Aged Care Quality and Safety Commission's evaluations or complaints.
Discover Your Care Options Today
If you're unsure where to start, our friendly team is here to help you explore your options.
